Online Mailing Frequently Asked Questions

Typically, six months of statements are stored. However, if you need them to be accessible in the Image Bank for a longer time, contact MTI at customersupport@docusend.biz and we'd be happy to discuss your options.

Manage access through the DocuSend portal through the Admin function.

As many people as you'd like can be granted access. Just manage permissions through the DocuSend Portal Admin function.

Report Portal gives you access to the daily reports including file dates, quantity mailed, cost per file, etc... Image Bank is electronic storage of your documents for viewing, printing, saving and emailing. You can do this directly from the Image Bank screen.

Yes. In the DocuSend Portal, select Admin, choose Edit User, then select the username you need to verify and make sure your user is only checked for Image Bank. They will not be able to access the Report Portal or Admin functions.

Double-check the correct listing of the customer’s name and re-key it into the Image Bank. If there is still no history, check your file to make sure the customer was actually included in the file originally uploaded to DocuSend and that they should be receiving documents. If you find them in your file but not in the Image Bank, please call DocuSend Customer Service to research.

In the DocuSend Portal, go to Image Bank and enter customer name and click View Documents. Select and open the document from the list. You'll see a button to print the images. Print to your local printer, save it as a PDF, send as an email attachment, or you can resend the mailed document through the USPS, selecting the option “Add to your Shopping Cart”; options are visible once the PDF image is displayed.