How can I verify that an email is sent?
The DocuSend portal displays the email status through the DocuLink service. Files initially appear as “pending.” Once the email has been sent, the portal will show the official date emailed.
What is the maximum number of emails I can send through DocuLink without being blacklisted?
There is no limit on volume; DocuLink supports unlimited email sending.
How do I email a document to a customer that misplaced their original mailed document?
Log in to the DocuSend portal and access your Image Bank. Search by customer name and select “View Documents.” Open the file and save it to your computer. You may then attach it to an email or resend it through USPS via DocuSend.
A customer said they didn’t receive their document. What do I do?
Access your Image Bank in the DocuSend portal and search for the customer’s name. Review their most recent mailings or email deliveries. Verify their address or email, check the file date, and resend by email or mail if necessary.
How do I set up a document to be emailed versus physically mailed?
Place the recipient’s email address on the first line of the Mail To address block. Make sure their customer contact record also reflects this email address on the first line.
How quickly do emails uploaded to DocuSend go out?
Emails are sent the same day you complete your transaction through DocuLink.