Common questions about setting up and managing user access in the DocuSend Portal.
Your User ID (email address) and temporary password are assigned after you upload and approve your first file. This information appears on the final transaction page. After logging in, you may change your password and add additional users through the portal.
Initially, one User ID and password are assigned to the email address used during payment setup. You can add additional users through the DocuSend Portal.
• Go to the DocuSend portal.
• Select the Admin tab.
• Click on “Edit Users.”
• Select “Add New.”
• Enter the required information and save.
The new user will receive all credentials automatically.
Log in to the DocuSend Portal using your assigned User ID and password. Navigate to the Admin tab and select Change Password. Enter your current password, then create and confirm your new password. Click “Change Password Now” to finalize the update.
If you have multiple DocuSend accounts and forgot a password, use the “Forgot Password” option on the portal login page. A dropdown menu will allow you to select the account that needs a new password. DocuSend will send updated credentials to the registered email address.
No. There are no monthly minimums, commitments, or contracts. DocuSend charges one all-inclusive rate covering printing, folding, inserting, and mailing with first-class postage. You also receive dashboard access for mail tracking and six months of document storage in the Image Bank for viewing, reprinting, and distribution.