Online Mailing Frequently Asked Questions

DocuSend FAQ's

Per USPS specifications, it must be a 3 to 5 line address.
Proper USA Address.
  • - Name
  • - Address 1
  • - Address 2 (if applicable)
  • - City, ST ZIP
All documents are printed and mailed within two business days. Just log in to your personalized DocuSend Dashboard.
Yes, you can add a generic letter-size flyer, announcement, advertisement, coupon or notice to your DocuSend mailing. It's a cost-effective way to get important information out to your customers. Upload your preaddressed PDF file to DocuSend. In the Job Specifications section you will see the “Add an Insert" button. Click on it and attach the file you want to mail as a flyer (supported file formats: PDF, PNG, JPEG, JPG). Your insert will be inserted as the last page(s) in each envelope in your upload.
You can add generic letter-size flyers, announcements, advertisements, coupons, or notices to your DocuSend Mailings. Click on the green Upload a PDF Insert button in the package options section. Your insert can be printed in black or color on 8.5" x 11" paper and it gets placed as the last page in each envelope. PDF insert pricing starts at $0.11/page black or $0.18/color. Pricing based on ink coverage.
Today’s technology allows DocuSend to electronically verify all USPS transactions. As soon as DocuSend receives your files, they start through the address verification/certification process (appending Intelligent Mail barcodes and a Unique ID number). Once addresses are certified, they are comingled into what we call a unique Mail Stream. A Mail Stream contains a group of addresses that make up an individual mailing. The unique Mail Stream is electronically sorted by USPS Delivery Zones, Distribution Centers and Delivery Postal Units.

All relevant information regarding the Mail Stream is uploaded to USPS verification units. This information also populates a DocuSend/USPS dashboard, which is monitored for transactions and USPS clearance of deposited mail. Once the DocuSend Mail Stream is physically produced (printed, folded, inserted and posted), documentation unique to the Mail Stream is matched to the physical mail. The mail is transported to the USPS Verification Unit, matched against the electronic upload and released. This action clears the pending list of uploaded scheduled mailings as well as creates a record of completion. Verification of acceptance and clearance to distribution happens in the blink of an eye.
Proper Foreign Address
  • - Name
  • - Address 1
  • - Address 2 (if applicable)
  • - City, ST ZIP
  • - Foreign Country

The foreign country must be on the last line of the address and must not be abbreviated.
Yes, you'll save both time and money by using DocuSend to mail your invoices and letters from foreign countries. Other international mailing services can take two to three weeks to be delivered because, as a requirement, for delivery within US borders, mail is subject to inspection by the US Customs and Border Protection before being sent to a USPS sorting facility. Using DocuSend means your mail is printed and mailed from the USA, and thereby delivered quicker and more cost efficiently.
DocuSend can be used to send mail to foreign countries. You must have a valid foreign address that includes no more than 5 lines:
  • - Addressee's name
  • - Street address or P.O. box number
  • - City, province, state, or county, and postal code.
  • - Country name
Please be sure that the last line of the address is the proper, unabbreviated Country Name.
Documents are out the door within two business days from the time you upload your file, approve it and select your payment method, unless you select the “Guaranteed Next Day Mail” option located in the Job Specifications section. Select “Yes” if you need guaranteed next day delivery to the USPS. $0.04 additional per envelope.
Documents are processed and mailed Monday through Friday, except on Postal Holidays.
You can control your mailing dates by managing when you upload files to the DocuSend portal. Upload your file two business days prior to the day you want it to be mailed, or one day prior if you choose the “Guaranteed Next Day Mail” option.
You can add generic letter-size flyers, announcements, advertisements, coupons or notices to your DocuSend Mailings. Click on the green Upload a PDF Insert button in the package options section. Your insert can be printed in black or color on 8.5" x 11" paper and it gets placed as the last page in each envelope. PDF insert pricing starts at $0.11/page black or $0.18/ color. Pricing based on ink coverage.
Documents are out the door within two business days from the time you upload your file, approve it and select your payment method, unless you select the “Guaranteed Next Day Mail” option located in the Job Specifications section. Select “Yes” if you need guaranteed next day delivery to the USPS. $0.04 additional per envelope.
DocuSend options include printing in black or color on white paper. All are inserted into white window envelopes. If you would like a different color or type of paper, please contact MTI customer support and we'd be happy to provide you a quote for a customized package.
Go to your Image Bank, enter the customer name and click View Documents. Select and open the statement from the list. You'll see a button to print the image. From there you can: print to a local printer, save it as a PDF, e-mail it to the addressee or opt to send through the mail.
Yes, DocuSend can place up to 65 sheets of paper in one envelope, or 130 pages printing double-sided if you select Two-Sided-Printing. DocuSend detects the additional pages in a large PDF document, as long as each page is for the same customer at the same address and is in sequential order. A state-of-the-art inserter is programmed to place the correct pages into the envelopes, eliminating human error. We know how important it is that your clients receive the correct documents.
Documents are posted to the portal once they've been processed and delivered to the USPS.