A. If you haven't paid yet, just return to the shopping cart. You can click on the Review PDF file under the ID column and make modifications to the Job Specs. Or under the Action column, click on Remove and that file will be deleted from your shopping cart.
Once you click on Pay Now, the action is not reversible. Your order has been submitted for processing and cannot be retrieved, modified or deleted. We urge you to verify that the correct files are uploaded before completing payment.
A. With DocuSend, you can upload files on any schedule you want daily, weekly, monthly or any other time schedule. Every time a file is received and processed, we submit the charge for services to your selected payment method.
A. Presenting a PDF ensures that we will not alter the body of your document. With DocuSend, we do not alter your data. We only modify the address information to meet postal standards and best practices. We only format position to insure proper fit into the window of the envelope.
A. Word documents are acceptable as long as they fit the template and have been saved as a PDF. It's important that both the return address and mailing address are in specific locations to meet DocuSend specifications.
First time users can click the DocuSend button "USE IT NOW" on the DocuSend websitehttp://www.docusend.biz/. Returning users can login to the DocuSend Portal at https://portal.docusend.biz/ and click the button to upload your file. You'll be prompted for specifications regarding your mailing to get pricing. Then you can upload your file, review it and proceed to checkout. If you are a returning user, your specifications are pre−loaded but easy to modify if needed.
A. Your accounting software program, like QuickBooks has a batch function.
A. No, your emailed and mailed documents can be uploaded in one file. For emailed documents, the email address must be on the first line of the mail to address in place of the customer's name. If for example, you're using QuickBooks, you would only check the box "to be mailed". Do not check the box to email the document from QuickBooks.
A. DocuSend is for US Domestic Mail only. Addresses must be valid Domestic US addresses. If you have documents that need to be mailed to foreign addresses, please contact MTI at firstname.lastname@example.org and we'll work with you on a solution to get them mailed.
A. DocuSend is supported by new browsers, so older versions, such as Explorer 8, won't work with the DocuSend features. Upgrade your browser to a newer version and then you'll be able to use DocuSend.
A. We strongly advise against this. The review screen will only show you the first document in your file upload. For this reason, we recommend uploading each document type or template as a separate file. You can then adjust and approve each template before you release it to be mailed. However, if all of your individual templates contain the return address and addressee in the exact same position, it is safe to upload as one file.
A. Yes, you may upload files that contain color images, but it may increase your upload time. Under job specifications, you can choose to print in black or in color.
A. Yes. Use our Flyer measurement guide. Your Return Address and Mailing address go in the top left, leaving the rest of the page for your message. Create your flyer, do your mail merge, print the file to PDF and upload to DocuSend. They'll go out the next business day.
Phone: 585-617-4666 or 877-514-3091