Online Mailing Frequently Asked Questions

Mail a PDF Online

What do I do if I uploaded the wrong file or selected the wrong job specs?
If you haven't paid yet, just return to the shopping cart. You can click on the Review PDF file under the ID column and make modifications to the Job Specifications. Or under the Action column, click on Remove and that file will be deleted from your shopping cart. Once you click on Pay Now, the action is not reversible. Your order has been submitted for processing and cannot be retrieved, modified or deleted. We urge you to verify that the correct files are uploaded before completing payment.
Yes. If you edit your PDF document, including the use of "markups" you must make sure you “print to PDF” before uploading it to DocuSend. If you do not include this step, the original file will be printed without the markups.
With DocuSend, you can upload files on any schedule you want – daily, weekly, monthly or any other time schedule. We are a cloud-based mailroom, so you incur no overhead from maintaining your own mailroom. Current users, if you need to upload additional documents, upload all your files and leave them in the shopping cart until you are ready to complete the payment process later.
Word documents are acceptable as long as they fit the template and have been saved using Print to PDF. It's important that both the return address and mailing address are in specific locations to meet DocuSend specifications.
First time users can click the DocuSend button "Get Started" on the DocuSend website https://docusend.biz/. Returning users can log in to the DocuSend Portal at https://portal.docusend.biz/ and click the button to upload your file. You'll be prompted for specifications regarding your mailing to get pricing. Then you can upload your file, review it and proceed to checkout. If you are a returning user, your specifications are preloaded but easy to modify if needed.
Your accounting software program, like QuickBooks, has a batch function. QuickBooks Online Instructions
Programs like Adobe Acrobat, CutePDF, doPDF and other services offer this function.
No, your emailed and mailed documents can be uploaded in one file. For emailed documents, the email address must be on the first line of the Mail To address in place of the customer's name. When DocuSend detects an email address, we suppress the printing of the paper document. If, for example, you're using QuickBooks, you would only check the box "to be mailed". Do not check the box to email the document from QuickBooks.
To mail to any country outside the US and its territories, a US delivery address on the first page of the document is required. If the first page is mail to the US and subsequent pages are foreign countries, it will work fine. DocuSend is physically located in Rochester, New York, so all mailings to countries outside the US and its territories are mailed from the US to that country, which may include an additional charge of $1.10 per envelope.
DocuSend is supported by new browsers, so older versions, such as Explorer 8, won't work with the DocuSend features. Upgrade your browser to a newer version and then you'll be able to use DocuSend.
We strongly advise against this. The review screen will only show you the first document in your file upload. For this reason, we recommend uploading each document type or template as a separate file. You can then adjust and approve each template before you release it to be mailed. However, if all your individual templates contain the return address and addressee in the exact same position, it is safe to upload as one file.
Yes, you may upload files that contain color images, but it may increase your upload time. Under job specifications, you can choose to print in black or in color.
Yes. Use our Flyer measurement guide. Your Return Address and Mailing address go in the top left, leaving the rest of the page for your message. Create your flyer, do your mail merge, print the file to PDF and upload to DocuSend. They'll go out within two business days..