DocuSend – Mailing PDF FAQs

Simply generate your documents, convert them to PDF using CutePDF or your software’s PDF export, and upload them to DocuSend. We handle printing and mailing—usually for about half the cost of doing it yourself.

Yes. DocuSend automatically detects additional pages in large PDFs so you don’t need to upload each document separately. It can also merge duplicate addresses into one envelope using our address-merge feature.

If payment has not been made, return to your shopping cart to review or delete files. After clicking “Pay Now,” the order cannot be retrieved or modified. Always verify files prior to completing payment.

Yes. If your PDF contains markups, always select “Print to PDF” before uploading. If you skip this step, only the original un-marked document may print.

You may upload files anytime—daily, weekly, monthly, or as needed. Documents can remain in the shopping cart until you’re ready to pay and release them for mailing.

PDFs prevent DocuSend from altering your content. We only adjust address placement to meet postal standards. Always use "Print to PDF" for maximum consistency and security.

Saving as PDF may include hidden data that interferes with commercial printers. Print to PDF produces a simpler, more predictable file and preserves fonts and markups exactly.

Word files are acceptable only if they fit the DocuSend template and are saved using Print to PDF. Both mailing and return addresses must be positioned correctly.

New users click “Get Started” at DocuSend.biz. Returning users log in and upload their file(s) through the DocuSend portal. You’ll review specifications, upload, preview, and proceed to checkout.

Your accounting software—such as QuickBooks Online—includes batching tools to combine documents.

Programs such as CutePDF, doPDF, and similar tools offer Print-to-PDF capabilities.

No. Both can be uploaded in a single file. If the first line of an address contains an email address, DocuSend suppresses the paper mailing automatically.

Yes. A U.S. delivery address must appear on the first page, and foreign addresses must include the full country name on the last line. There is an additional $1.35 per envelope charge for foreign mail.

We recommend uploading each template separately unless all templates share identical address positions.

Yes. Color images are supported, though upload time may increase. You can choose black-and-white or color printing during job setup.

Yes. You may add a flyer as an insert to an existing mailing or mail a flyer by itself using either a merged document or a CSV file with addresses.

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