Online Mailing Frequently Asked Questions

QuickPay offers a secure storage solution for your Credit Card details, allowing for quicker and hassle-free future transactions, eliminating the need to enter your credit card information each time you log in. Our credit card security provider generates encrypted data, enabling users to make faster payments by simply selecting the QuickPay option that will be displayed in your DocuSend shopping cart. It's important to note that DocuSend does not store any information.

To store your payment details, once you've added items to your shopping cart, fill in the payment information and choose "Click here to securely save your Credit Card details for quicker future transactions."

If you have one or multiple documents in your Shopping Cart and need to complete the payment transaction, there are two options to get access to your Shopping Cart.

1.From the DocuSend Upload page
• - Using your credentials, log in at https://docusend.biz/UploadPDF.php.
• - At the top right corner next to your Logoff button will appear the “Go to Shopping Cart” button.
• - Click on “Go to Shopping Cart” and complete the payment.

2. From the DocuSend portal
• - Log in to your DocuSend Portal. https://portal.docusend.biz/
• At the top right corner next to your Logoff button will appear the blue “Go to Shopping Cart” button.
• Click on “Go to Shopping Cart” and complete the payment.
* If you try both of the above and the “Go to Shopping Cart” button doesn’t show up, we suggest changing to a difference browser and repeating these steps.

DocuSend is a pay-as-you-go service, so we do not invoice you. After you upload your file(s) and place them in the shopping cart, you'll enter either your credit card or PayPal information. You'll receive an email with the details of each order, or you can print out the onscreen order confirmation for your accounting department. We also have a transaction summary that you can access in your DocuSend Portal at any time. If you need to have a prepay option, contact customersupport@docusend.biz for additional information.

After you add your file to the shopping cart, select the Quick Pay option (QuickPay logo). It will take you to the page where you can click on the blue "Manage my payment information" button under the gold "Pay Now" button. From there you can update your credit card info, delete a card or add a new credit card. Or you can log in to your DocuSend portal, click the Admin tab, click Edit QuickPay Credit Card and make your changes.

DocuSend is a pay-as-you-go service. If you are in our DocuSend package service, you must pay via Credit Card or PayPal. Customized services are available. Contact DocuSend at customersupport@docusend.biz for additional information. If you opt out of the DocuSend package, you will need to complete the on-line Credit Application and go through the approval process before the change can be made. Other applicable charges will apply, including a change in your processing costs. And you'll also have to provide postage in advance of each mailing.

DocuSend does not invoice, and that is one of the ways we keep our rates low. However, after every payment, you'll receive an electronic receipt via email. You can also access reports in your DocuSend Portal. Click on either the Reports tab or the Transactions Summary tab.

DocuSend is a pay as you go service, so we do not invoice you. Each time you upload a file, you are charged via Credit Card or PayPal. If you select the Transactions tab in the menu, you can access the DocuSend Portal to see what your charges are per mailing. You can also select a date range to get a total of quantity processed and costs.

A $0.50 Upload Batch fee applies to each shopping cart purchase. This fee allows us to keep our costs low and maintain a no minimum document policy. It covers all documents (no limit) uploaded in your shopping cart.