Answers to your top questions on certified document sending.
Yes, certified mail can be sent to PO boxes. The recipient will receive a notification slip inside their box instructing them to go to the service counter to sign for the item. They have 15 days to claim the certified mail piece.
Certified Mail offers important benefits, including:
a. Proof that the document was sent, plus confirmation of delivery or attempted delivery.
b. Eligibility for any First-Class Mail or Priority Mail piece sent within the United States.
c. Secure delivery and reliable proof of mailing, commonly used by businesses for compliance and verification purposes.
d. A required signature at delivery, which increases urgency and ensures important documents are noticed and opened.
e. Detailed USPS tracking that records each scan as the item moves through postal facilities.
Sending certified documents through DocuSend is simple and cost-effective. Upload your PDF, click “Review Individual Documents”, choose Certified from the Special Handling dropdown menu, and click Save Changes.
Certified mail with DocuSend starts at $7.97 per envelope plus the cost of printing your document. When uploading your documents, click “Review Individual Documents”, select Certified under Special Handling, and click Save Changes.
Yes. As with all USPS services, recipients may refuse delivery. Any refusal or attempted delivery will be recorded in USPS tracking.
Sending an invoice by certified mail adds $7.97 per envelope. Choose Certified from the Special Handling menu in your DocuSend shopping cart. Certified Mail Pricing
USPS will record the attempted delivery. Learn more here: The Why and How of Certified Mail.
No. You can send certified mail online through DocuSend with no contracts or minimums. It's simple, secure, and cost-effective.
Yes, a signature is required, but the service is not restricted delivery—anyone at the address may sign. Once delivered, USPS updates the tracking record to “Delivered.”
A return address is required for certified mail. If USPS cannot deliver the item, it will be returned to the address you provide—not to DocuSend.
Once your documents are mailed, you can view the certified tracking number in your DocuSend portal. Enter that number on the USPS tracking page to receive updates. You may choose “All Below Updates” and add one or more email addresses to receive automatic delivery notifications.
Certified tracking numbers are added to your DocuSend Report Portal under the Special Handling column in the Report tab or the Image Bank, within 24 hours of mailing.
Steps:
• Log in to the DocuSend Portal
• Go to Reports
• Click the number under the Mailed column
• The tracking number appears under Special Handling
• Track it at: USPS Tracking
See Send Certified Mail Video